Last Updated: July 2026

Ykiin is committed to managing every donation with full integrity and transparency. Please read this policy carefully before completing your donation.

First: General Principle

A donation, in its essence, is a gift given for the sake of God and is not expected to be returned. This is the foundational principle by which Ykiin operates. Any donation that has been successfully processed is considered final and will be allocated directly to Ykiin's active programmes.

Second: Exceptional Refund Cases

A refund request will only be considered in the event of a documented objective error: either a duplicate charge by the payment gateway or banking system, or an unintentionally entered incorrect amount (e.g., an extra zero added to the figure).

Third: Refund Request Procedure

The refund request must be submitted within 48 hours of the completed transaction via Ykiin's official WhatsApp or email, accompanied by the following:

Proof of bank transfer, screenshot of the deducted amount, and a copy of your personal ID.

Ykiin will review the request and inform you of the outcome within one week. If approved, the refund will be processed within 7 to 14 business days. Any applicable inter-bank transfer fees will be deducted from the refunded amount.